Support
Effective date: 16 April 2026
This page describes how to reach STRAMEDIA SA for support, questions or concerns relating to the website stramedia.ch and to any Stramedia-operated apps, services, tools or digital products.
Provider
STRAMEDIA SA
Via Livio 14, 6830 Chiasso, Switzerland
Swiss UID: CHE-244.021.563
How to contact us
Please use the email address that best matches your request. We respond to support requests within a reasonable time during Swiss business hours (Monday to Friday, 09:00–18:00 CET, excluding Swiss public holidays).
| Type of request | Contact |
|---|---|
| General product / service support | legal@stramedia.ch |
| Privacy, data access, data correction, data deletion | privacy@stramedia.ch |
| Legal, compliance, copyright, brand misuse | legal@stramedia.ch |
| Security reports / vulnerability disclosure | legal@stramedia.ch |
What to include in a support request
To help us respond faster, please include:
- a clear description of the issue or request;
- the URL, screen or feature involved, if applicable;
- the date and approximate time the issue occurred;
- your preferred contact email.
Please do not include passwords, payment card data or other sensitive credentials in support messages.
Data deletion requests
If you want to delete personal data that has been collected in connection with a Stramedia-operated app, login or service, follow the procedure described at Data Deletion Instructions.
Privacy and cookies
Our full privacy and cookie practices are documented at Privacy Policy and Cookie Policy.
Postal address
Written correspondence may also be sent to:
STRAMEDIA SA
Via Livio 14
6830 Chiasso
Switzerland